Responsibilities of natural products suppliers

The main responsibilities of natural products suppliers include ensuring product quality, protecting consumer rights, complying with laws and regulations, and providing high-quality after-sales service. ‌
Firstly, ensuring product quality is the primary responsibility of natural products suppliers. Suppliers should establish and implement a procurement inspection and acceptance system to ensure that the products supplied comply with relevant laws, regulations, and standard requirements. According to the Product Quality Law of the People's Republic of China, sellers must verify the product qualification certificate and other markings to ensure that the supplied products meet relevant quality standards. In addition, suppliers should take measures to maintain the quality of their sold products and prevent damage or deterioration during storage and transportation.
Secondly, protecting consumer rights is also an important responsibility of natural products suppliers. Suppliers shall provide goods or services that meet the requirements for safeguarding personal and property safety, and provide truthful explanations and clear warnings for goods and services that may endanger personal and property safety. Suppliers should also provide consumers with truthful information and must not engage in false advertising or mislead consumers.
In addition, compliance with laws and regulations is a fundamental requirement for natural products suppliers. Suppliers shall strictly comply with relevant laws and regulations such as the Product Quality Law of the People's Republic of China and the Consumer Rights Protection Law of the People's Republic of China, ensure the safety and effectiveness of the supplied products, and shall not sell products that have been officially eliminated or stopped from sale by the state, as well as expired or deteriorated products.
Finally, providing high-quality after-sales service is one of the responsibilities of natural products suppliers. Suppliers should actively respond to consumer complaints and opinions, promptly resolve issues, and maintain consumer satisfaction and loyalty.